Privacy Policy

Who We Are

Store N' Go is a luggage storage service operated by aversis GmbH, located in Interlaken, Switzerland. We provide secure luggage storage for travelers visiting the Interlaken area.

Information We Collect

Service Information

When you use our luggage storage service, we may collect:

• Your name and contact information
• Number and description of items stored
• Storage dates and duration
• Payment information (processed securely)

Website Information

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent on site
• Referring website or search terms
• Device type and operating system

Communication Data

When you contact us via WhatsApp, email, or phone:

• Your contact details
• Communication content and timestamps
• Any photos or documents you share

How We Use Your Information

We use your personal information to:

• Provide our service: Process luggage storage and retrieval
• Customer support: Respond to questions and resolve issues
• Safety and security: Ensure proper identification for luggage retrieval
• Website improvement: Analyze usage patterns to enhance user experience
• Legal compliance: Meet regulatory requirements and prevent fraud

Legal Basis for Processing

Under GDPR, we process your data based on:

• Contract performance: To provide luggage storage services
• Legitimate interests: Website analytics and business improvement
• Consent: Marketing communications (if you opt-in)
• Legal obligation: Tax records and fraud prevention

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Payment processors, hosting services
• Analytics tools: Google Analytics (anonymized data)
• Legal authorities: If required by law or to protect our rights

International Transfers

Some of our service providers may be located outside Switzerland/EU:

• Google Analytics: Data processed with appropriate safeguards
• Hosting services: May use servers in different countries

We ensure adequate protection through standard contractual clauses and privacy frameworks.

Data Retention

We retain your information for:

• Service records: 1 year after service completion
• Financial records: 10 years (Swiss legal requirement)
• Website analytics: 26 months (Google Analytics default)
• Communication logs: 2 years for customer service purposes

Your Rights

Under GDPR and Swiss data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: For marketing communications

Data Security

We protect your information through:

• Secure storage in locked facilities
• Encrypted data transmission (HTTPS)
• Access controls and staff training
• Regular security assessments
• Secure disposal of old records

Cookies and Tracking

Our website uses cookies for:

• Essential website functionality
• Google Analytics (with your consent)
• Remembering your cookie preferences

For more details, see our Cookie Policy.

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